Google is the top search engine on the web.

With the continuing growth in popularity of this search engine, it is more crucial than ever to optimize your search strategy to ensure that your business reaches as many leads as possible. One aspect you’ll want to focus on is visual search.

What is a visual search?

Have you ever seen something and wanted to look it up, but couldn’t figure out how to describe it? You end up searching a long description of the place or object, only to drum up weak results.

Visual search allows you to take a photo and upload it to a search engine like Google or Bing. Then, the search engines will generate results that closely match your object.

5 ways to optimize for visual search

Visual search helps leads find your products. There are seven ways you can help your business optimize for a visual search to drive more leads.

1. OFFER NUMEROUS IMAGES

When you optimize your business’ site for visual search, offer numerous images for your products. You don’t want to just rely on one image. It could cause leads to miss out on your product and choose a competitor’s product instead.

Multiple images ensure that your leads find your products regardless of the angle they view your product. If they take a picture of the product from the back, they should be able to find a back-facing photo on your website.

By taking multiple photos of your products, you’ll ensure that your audience finds your website first. This will help you earn more valuable leads for your business.

2. CHOOSE HIGH-RESOLUTION PHOTOS

If you want to attract leads through visual search, you need to invest in great photos. High-quality photos ensure that Google can process your photo to match a person’s search query.

Resist using blurry or low-resolution pictures on your site, as they aren’t appealing to your audience and make your site seem unprofessional. Not to mention, your audience will have a hard time getting a closer look at your product.

High-resolution photos ensure that your audience sees your product clearly. It will keep your audience more engaged and interested in your product.

3. DO KEYWORD RESEARCH

Not only is keyword research important to search engine optimization (SEO), but it also impacts visual search. Keywords help you provide a better description of your product image. It helps your image appear in the right results.

Keyword research will help you find the right keywords for your campaign. There are numerous keyword research tools you can use to help you find the right keywords for your campaign.

When you select keywords, you generally want to focus on long-tail keywords. These are keywords that contain three or more words. Long-tail keywords are more specific and detailed, so they attract more qualified leads.

4. OPTIMIZE IMAGE TITLES AND DESCRIPTIONS

Once you have your long-tail keywords selected, you’ll want to integrate them into your image title and description.

Keywords in your description help signal the subject of the image. Your audience will be able to find your products faster, and it’s helpful for people who are visually impaired. They can use screen readers to read your image’s description and understand what’s in your image.

When you create your title, make it descriptive. A generic file name like “img203.png” won’t help Google or your audience. It is best to create a descriptive heading and detailed description to help your audience and Google understand your image better.

5. ADD ALTERNATIVE TEXT

When you upload your images to the web, include alternative text, or an alt tag, with your image. An alt tag is a great place to input information about your photo, and every image you upload should have one.

Like your descriptions, this is also important to include for members of your audience that may be visually impaired. They can use screen readers to read the alt tag and understand your image better. It’s a great way to provide an accurate description of your image for your potential customers.

Alt text also helps search engines understand the context of your image. They will rank your photo appropriately because they will know the context of the image. It’s a great way to help more valuable lead find your image.

Without understanding why customers abandon carts, it is impossible to reduce cart abandonment.

We’ve collected the top 10 reasons for cart abandonment. We’ll be breaking down each cause in detail, and provide a quick overview of how you can eliminate cart abandonment and recover sales.

Cart abandonment is a problem. The average eCommerce store loses over 75% of its sales to cart abandonment. Some industries experience average cart abandonment as high as 83.6%.

Given that cart abandonment is such a problem, it is no surprise that there have been countless studies as to why visitors add items to their cart just to leave your site without making a purchase. 

Reasons (and solutions) for Shopping Cart Abandonment

You launch your eCommerce business and you’ve been able to consistently market and sell your products. But eventually, you notice something. Nearly all of your orders average out to the same, low amount.

Your store looks like it’s on the verge of plateauing, and your revenue begins to look static every month. What gives? You know one remedy is to get more traffic and thus, more orders on your website. But for some store owners, that can mean more work and more money and leaves them constantly running on the acquisition treadmill.

What is the average order value?

Average order value (AOV) is the average amount of money each customer spends per transaction with your store. You can calculate your average order value using this simple formula: Total revenue/number of orders = average order value.

How to increase average order value

1. Provide product recommendations

Occasionally, customers are so focused on buying one of your products that they neglect to browse around to find more. This leads to smaller carts, and as a result, smaller average order values.

To address this problem, try adding product recommendations to your product pages or checkout page. By profiling popular products, or products that other customers purchased in addition to what’s currently in the user’s cart, you can not only minimize friction before checkout but also increase average order value.

2. Upsell or cross-sell complementary products

Much like the previous strategy, this tip involves adding product suggestions to your product page. In this case, instead of simply suggesting other popular items from your store, hand-pick products that pair well with the item in the user’s cart, such as accessories or add-ons. For example, a mouse for a laptop, or batteries for remote control.

This is essentially cross-selling and upselling. Cross-selling is when you promote a complementary product, whereas upselling is when you promote a product upgrade or a more expensive version of the product.]

3. Set order minimums for a discount

You can also increase your average order value by incentivizing customers to spend a minimum amount. This could be a minimum order amount for free shipping, which is easy to set up in Shopify.

4. Set up a customer loyalty program

If your store sells consumable products—something customers need to repurchase, like razors or shaving cream—consider setting up a rewards or loyalty program.

Creating a customer loyalty program is a retention strategy that helps you forge relationships with your customers, which will eventually encourage customers to purchase again.

Loyalty programs can also help increase the average order value of your store.

5. Bundle products or create packages

If you want customers to purchase more items, try creating product bundles that cost less than if the same items were purchased individually.

By bundling products, you’re increasing the perceived value of a customer’s purchase. One great approach to product bundling is by offering a package of products that create the all-in-one solution for the desired experience.

Sell more to people who want to buy

The most cost-effective and efficient way to increase average order value is by concentrating on your existing, most loyal customers. They already know and trust your brand, all you have to do is get them to spend a little extra.

When you focus on engaging and activating those who are already spending with you, you have fewer barriers to overcome. Instead of spinning your wheels on the acquisition, focus on creating a greater exchange of value—the customers who spend more, get more.

Ever hear the expression, jack of all trades, master of none? It essentially means that a generalist can do everything decently, while a specialist does one thing extremely well. The same holds true when you’re selling online.

Carving out a niche market and positioning yourself as the go-to brand for a specific audience not only establishes your credibility over competing generalists but also results in a more focused business, from your unique value proposition to your content marketing, that makes it easier for the right customers to say, “This is for me.”

What exactly is a niche market?

A niche market is a segment of a larger market that can be defined by its own unique needs, preferences, or identity that makes it different from the market at large.

For example, within the market for women’s shoes are many different segments or niches. Shoes for vegan women would be a niche market, as would shoes for plus-sized women, shoes for nurses, and shoes for transgendered people. These are all niche markets within the larger market for women’s shoes.

Nearly every market can be further refined, or divided, by the particular needs and preferences of its constituents. Some of the most common ways to define a niche are based on:

• Price (e.g. luxury, moderate, discount)
• Demographics (gender, age, income level, education level)
• Level of quality (premium, handmade, economical)
• Psychographics (values, interests, attitudes)
• Geographics (residents of a certain country, city, or even neighborhood)

Choosing to focus on a niche is a strategic business decision to serve a certain customer base better than competitors who target the larger market.

8 niche market examples

1. Conscious consumers

Sustainability has become a hot topic among consumers of late. According to a survey by Neilson, 48% of U.S. consumers say they would “definitely” or “probably change” their consumption habits to reduce their impact on the environment.

The rise of the conscious consumer has paved the way for vegan, eco-friendly, and cruelty-free variations of conventional products. If there is a product that is frequently purchased by the mass market, there is likely a niche of conscious consumers that will embrace a greener alternative.

In the past, companies looking to appeal to this niche market might donate a portion of proceeds to a cause, but now most consumers care about how the products are sourced and produced as well.

Bee’s Wrap, for example, is looking to replace plastic wrap with options made from beeswax. The natural alternative to food storage is not only environmentally friendly but also more cost-effective for consumers because they’re reusable.

More niche product ideas for conscious consumers

• Reusable drinking straws
• Cruelty-free cosmetics
• Vegan-friendly apparel
• Menstrual cups

2. Pet owners

Total expenditures for the pet industry in the U.S. alone is an estimated $75.38 billion in 2019. There’s a lot of opportunities to develop a niche within this market, across different types of pets, lifestyles, and more.

Patricia’s Couture has carved its own niche in this market—they sell personalized kaftans, pillows, pajamas, blankets, and other items you can plaster your beloved pet’s picture on. While most people own fish, dogs, or cats, there are also unique pets like horses, lizards, turtles, and even chickens, each with their own potential opportunities.

More niche product ideas for pet owners

• Pet cameras to watch and interact with pets while you’re not at home
• GPS pet trackers
• Personalized products with pets’ photos
• Organic pet food and treats
• Pet accessories and clothing

3. The LGBTQ+ community

The LGBTQ+ community is huge, and these consumers have unique shopping habits. Per Nielsen, they go shopping 10% more than the average American consumer—and they’re also willing to spend about 7% more.

Brands who make authentic connections with this market are in the best position to serve this niche. Just ask TomboyX, an underwear brand that started in this market. Originally a T-shirt brand, co-founder Fran Dunaway saw the opportunity to hone in on a specific consumer group’s needs to sell underwear “for anybody”.

More niche product ideas for the LGBTQ+ community

• Makeup specifically designed for certain skin types
• Pride-inspired designs
• Clothing made for certain body types

4. Travelers

Online sales in the travel industry increased by more than 10% in 2018, amounting to $694.41 billion spent. Coupled with the declining cost of air travel over the last three decades, a more mobile consumer means tons of niche audiences to tap into, from the frequent business traveler to the remote worker struck with wanderlust.

Even the way consumers approach traveling is evolving. In fact, travelers are becoming more environmentally conscious. According to Booking.com, more than half seek sustainable options but have difficulty finding them.

This gap represents a massive opportunity for brands to step up to the plate and support eco-friendly initiatives through sustainable products. And travelers are seeking more than just green options. They also look for authentic local experiences, convenience, and long-term trips.

CNN reports that by 2020, nearly half the UK and U.S. workforce will be freelance, and at least 40% more children were home-schooled in 2017 than in 2014. This opens the doors to longer, more immersive trips, especially for remote workers who leverage their flexible careers to see the world.

Nomatic is a luggage brand geared towards travelers, but especially digital nomads that prioritize functionality. You can see this audience focus represented across their entire business, from their product to their copywriting.

More niche product ideas for avid travelers

• Smartphone accessories for traveling content creators
• Practical and comfortable athleisure for frequent flyers
• Scratch maps for people who love collecting travel experiences

5. Gamers

“Gamers” is a catch-all term that contains a variety of subsets: mobile gamers, PC gamers, console gamers, table-top gamers—the list goes on. There are more than 2.3 billion active gamers across the globe, and nearly half spend money on their hobby, amounting to an industry worth $137.9 billion in 2018.

Shazim Mohammad launched his online store, Glorious PC Gaming Race, with products specifically aimed at PC gamers. It’s become a 7-figure business that basically runs on auto-pilot.

Mobile gaming, in particular, is taking over, accounting for 91% of the market. Plus, more females are entering the market than ever before, a trend which doesn’t show any signs of slowing down.

Within this category, you can also niche down based on popular genres (like first-person shooters), or consoles (like the Nintendo Switch).

More niche product ideas for gamers

• Ergonomic products for long gaming sessions (controllers, chairs, blue-light blocking glasses)
• Decals to personalize consoles, controllers, etc.
• T-shirts referencing aspects of gamer culture
• Accessories for mobile gamers

The ecommerce landscape is incredibly competitive with new ways to sell products online continually becoming available. Businesses everywhere must actively seek out new methods to find customers and cut through the noise.

While it’s not new, Facebook provides an excellent opportunity for ecommerce stores and businesses to do this. With 2.41 billion monthly active users, the largest number of ecommerce orders from a social media platform, and a typical ROI from Facebook Ads at 152%, ecommerce Facebook advertising is a goldmine for businesses.

If you’re looking to build or reinvent your ecommerce advertising strategy on Facebook, these 10 tips will get you started.

10 Tips to level up your ecommerce Facebook advertising campaigns

1. Create the perfect image

Your ad’s image is the very first thing users see, so it’s essential that it’s both attention-grabbing and aesthetically appealing. Some components to keep in mind when designing your ad creative include:

• High-quality — Ecommerce Facebook ads should be scroll-stopping images that stand out in the newsfeed. Instead of stock imagery that often get overlooked, use professionally-shot, beautiful representations of your product in real-life situations:

• Faces — Humans connect best with other humans, so welcoming, personal, emotive faces are ideal for catching attention and allowing individuals to visualize themselves using your product:

• Simplicity — Overly complex images with distracting elements take attention away from your product, while simple images with empty space can draw more focus to your product:

2. Use Carousel or multi-product ads

Multi-product or Carousel Ads give advertisers the ability to show several products (or different features and benefits of one product) in a single ad — each with its own image, description, and final URL:

Since these ads give users more options to choose from, there’s a higher chance a product will be relevant to them, and a greater chance of you earning a conversion.

Studies have proven that multi-product ads can be more effective and efficient than single-image ads. Adobe, for instance, found that this ad type generated:

• Up to 300% increase in CTR
• 35% reduction in CPC as a result of higher engagement
• More efficient CPA

3. Install conversion tracking pixel

A common frustration among business owners is knowing whether or not their ads actually performed well. You can boost a Facebook post, or even set up an entire ad campaign, but without installing the Facebook Pixel you won’t know if it drove any sales.

Facebook’s conversion tracking pixel — a small snippet of code that tracks visitors’ behavior on your site — is the connection point between your Facebook ads and website:

It shows every action taken by visitors on your site, who arrived there through your Facebook ads. Essentially, it tells you not only if your ads drove results, but also which audiences and ads those conversions came from. Another reason to install the pixel is because the platform uses it to improve Facebook ad campaigns.

4. Communicate your brand story

Since Facebook is first and foremost a social network, and not necessarily an online store, most people are there to connect rather than shop. This makes it extremely important to connect and build relationships with prospects before rushing a sale.

You can do this by communicating your brand’s story and identity, or how you want your brand, business, and products to be perceived by customers. Use Facebook ads to show your target audience what you’re all about, and once you’ve built a solid identity for your brand, people will instantly recognize it and be more likely to purchase.

One case study that supports this idea is Adaptly, who ran two Facebook campaigns side by side and saw drastic differences. One campaign focused strictly on generating subscriptions right from the beginning, while the other told the brand story first, then provided product information, and finally inviting people to sign up:

Adaptly’s research had three major findings:

• An 87% increase in post-click landing page traffic when people were exposed to the sequenced ads.
• Subscription rates increased by 56% among people exposed to the sequenced ads.
• People exposed to all three of the sequenced ads converted at higher rates than those who had seen just one or two of the ads.

These results indicate that telling your brand story before asking people to purchase can help build trust, establish a reputation, and therefore, increase people’s receptiveness to different ads.

Telling your brand story can be done in many ways, some of which include:

• Showing how/where the product is made
• Discussing how the product idea was discovered
• Interviewing people who make the product

For example, Pela Case uses the ad below to tell prospects why they make these specific phone cases, instead of immediately pushing for a sale:

5. Use dynamic product ads

One study shows that nearly 76% of online shoppers abandon their shopping carts without completing a purchase. It’s slightly worse on mobile, with abandonment rates reaching almost 78% for mobile users. With retargeting, though, sites can bring back about 26% of abandoners, and increase their conversion rates by 70%.

This is why dynamic product ads are vital for Facebook ecommerce advertising.

They are one of the most common Facebook ad formats in the ecommerce landscape — and one of the highest ROI strategies ecommerce sites can use — because they serve as a chance to bring back that 76-78% of hesitant customers that left without purchasing.

Dynamic product ads pair your Facebook pixel data and product catalog to retarget potential customers and show them tailored ads based on their site activity.

Take Jamie Kay, for example, who showed me this ad after spending quite a bit of time on their website and putting too much in my shopping cart:

These types of ads don’t require advertisers to create ads for each catalog product either, because Facebook templates will pull images, product names, pricing and other information from your catalog based on product details you upload to Facebook.

6. Create Custom Audiences

Custom Audiences are another way to tap into the data captured by your Facebook pixel and retarget the right people — those who have already shown interest in your brand. When creating a Custom Audience, the three main sources for ecommerce brands include:

• Customer file — This allows you to upload a list of email addresses, phone numbers, and any other contact information collected from customers or leads. Facebook then matches this information to its own users so you can target them directly. Creating an audience this way is ideal for re-engaging past customers with new products or reaching email subscribers who haven’t purchased yet.
• Website traffic — This allows you to create retargeting lists of previous website visitors, based on actions taken or website pages visited. Retargeting lists that generally convert best in this case are those who visited your website in the past 30 days or added something to their cart in the past 7 days.
• Engagement — This provides you with a list of various engagement types by which you can retarget. Whether you have a video on your Facebook Page collecting thousands of views or an event with a ton of attendees, any positive engagement indicates that someone might be interested in your product, and are therefore worth retargeting.

7. Lookalike Audiences

This is a great feature to use because it helps you find new customers based on previous customers’ characteristics. So you’re advertising to people who are similar to your existing customers, and more likely to be interested in your products as well.

In fact, Lookalike Audiences are usually one of the highest performing target groups for many advertisers.

The feature uses data from Custom Audiences to create a new audience, ranging in size and likeness from 1% to 10% of a selected population:

A 1% Lookalike Audience contains people who most closely resemble the Custom Audience source. As you expand your targeting and increase your ad spend– eventually moving to a 10% Lookalike Audience — you get more scale while still remaining close to a user profile that matches your existing customers.

Naturally, the larger and more detailed your customer list, the more accurate your Lookalike Audience will be.

Using the Lookalike Audience feature allows advertisers to personalize their content. Since you already know what your audience responds well to, you can provide them with experiences they’ll appreciate more and be likely to convert on. In fact, 80% of shoppers are more likely to buy from a company that offers personalized experiences, so brands should be tailoring experiences as much as possible.

8. Get creative with offers

Discounts
People love discounts so much that someone who is not actively looking for a product might end up purchasing it just because it’s on sale. So it’s worth testing advertisements that highlight a discount as part of your ecommerce Facebook advertising strategy. Similar to QVC here:

Facebook even has an app to offer your followers coupons for exclusive discounts or even free items:

These Facebook coupons help:

• Drive traffic and conversions
• Encourage more people to sign up as fans
• Build loyalty with existing followers

Offers
The Offers feature within Facebook ads allows you to minimize the gap between the discount offer and the actual sale where you can lose customers, because they don’t even have to leave Facebook to redeem your offer. They get a code as soon as they click the Offer ad.

Another advantage is that you can show the number of people who have taken advantage of the offer. This serves as social proof — “If others are enjoying the benefits of the offer, then why shouldn’t I?”

Contests & giveaways
Contests and giveaways may seem counterproductive to driving sales, but they can be quite powerful in the long run if you use them strategically.

First, they help build brand credibility and loyalty. If prospects know you’re not all about the sale — but also willing to appease them (with contests and giveaways) — they’ll likely keep you on their radar and be back to purchase down the road.

Not only that, but it’s a great way to draw people in. Take this ad, for example:

The winner of that $300 would likely end up spending more than $300 on the shopping spree. And if someone saw this ad and didn’t win, the visually appealing image may have still been enough to make them want to shop here.

9. Create urgency

No matter what type of ad you decide to create, always include powerful words and phrases that encourage action now.

For instance, people are highly susceptible to language that incorporates a sense of urgency. So if you already know your prospect is interested, push them towards a purchase with copy such as:

• Flash sale
• Limited time only
• While supplies last
• Hurry
• Don’t wait
• Buy now
• Don’t miss out
• Offer expires
• Act now
• Clearance
• One day only
• Last chance
• Deadline

Here are a few great examples:

10. Create a funnel

When it comes to ecommerce Facebook advertising, the confusion can start at the very beginning, because many people look at the objectives offered on Facebook and immediately go for the conversion.

While sales are the ultimate goal, the vast majority of people aren’t ready to buy your product the first time they see it. High-value conversions typically occur after a user has interacted with your brand over multiple touchpoints.

A three-step funnel-based approach to advertising is recommended to tailor your ads to users’ familiarity with your brand and intent to purchase. The three sales funnel stages are:

Brand awareness

If users don’t know who, they’re not likely to buy from you. By starting with a brand awareness campaign, you’re casting a wide net on the platform, getting your brand and product in front of as many Facebook users as possible.

In these campaigns, start with a low-commitment offer used merely to inform your audience of how you can help them, not necessarily aiming for a sale yet.

Once they know who you are and what you offer, then proceed with more engagement.

Engagement

The more positive engagement from an ad, the more likely other viewers are to stop and interact with it, too. That’s why engagement campaigns come immediately after brand awareness campaigns.

Valentina Turchetti, Founder of YourDigitalWeb, explains:

In the second phase, Engagement, my goal is to establish a relationship with the fans of the page. The goal is to receive likes, comments, shares, and maybe questions about how to buy the product or the service. In an engagement campaign, I usually use a video ad that immediately highlights the benefits, the advantages and/or the main strengths of a product or a service.

Click/conversion

Following the previous two touchpoints, advertisers can solicit higher commitment engagement — clicks and/or conversions.

Brandon Thurgood of Disruptive Advertising takes this approach:

We can now take this audience of people who have engaged with our ad and put them into a traffic campaign that we can optimize for landing page views. At this point, our goal isn’t just to increase brand awareness — we also want them to visit a page on our site.

What tips will you use in your ecommerce Facebook advertising?

Using these ten tips in your Facebook advertising will help give your ecommerce business a boost — improving your chances of more sales and generating more ROI.

See where else you could generate conversions by downloading the Marketer’s Guide to New Optimization Opportunities here.

The marketing automation industry has skyrocketed from a $500m market to an expected $6.4bn in 2024. According to Salesforce’s State of Marketing Report, 67% of marketing leaders are already using at least one marketing automation platform and a further 21% planned to start using one.

At the same time, the list of marketing automation platforms continues to grow with new tools hitting the scene every year, making it harder than ever to find the right platform for you.

Top eCommerce Marketing Automation Platforms

Wigzo

Wigzo is a marketing automation and analytics tool, designed for eCommerce, allowing them to send 1:1 personalized communication tailored to each individual user across all channels.

It is a comprehensive marketing automation solution, with the ability to send triggered, and segmented notifications, emails, and SMS.

ActiveCampaign

ActiveCampaign is used by over 90,000 small businesses and is one of the overall best marketing automation platforms. They were also the first to pioneer the visual automation sequence builder.

Hubspot

Pretty much everything that Hubspot offers can be found elsewhere at a much lower cost. And yes, while it is true that Hubspot does offer a free version of their software, this doesn’t include any of their marketing automation features. If you’re looking to use Hubspot for marketing automation, you’ll need to cough up at least $800/month (paid annually), plus an additional $3,000 in onboarding fees. In other words, if your marketing automation budget is below $12,600/year, you may want to move on to our next suggestion.

Rejoiner

Our final contender is for those wishing to delegate the management of their marketing automation to a team of experts.

Rejoiner is a managed marketing automation platform. Unlike most tools where you pay your subscription fee and must then figure out how to use the tool to grow your business, Rejoiner shares this accountability.

 

Running an eCommerce store is hard work. There are too many tasks to take care of and not enough time to focus on growing the business.

In many cases, the bulk of the activities comprises of mundane tasks that could be easily automated through tools and platforms. The good news is that eCommerce store owners and managers now have access to a wide range of marketing and store automation tools that handle the repeat tasks very effectively.

The real challenge is that there are just too many tools to choose from. To help out the readers, I have selected the following essential eCommerce automation tools that add great value to the holiday season store management activities.

1. OptinMonster

According to many experts, OptinMonster is the most powerful conversion optimization and lead generation tool available today.

Using the tool’s full-screen Welcome Mats, exit-intent popups and scroll boxes, you can drastically boost store conversions and gain more subscribers. This eCommerce marketing automation tool could redirect visitors to specific pages as decided with the tool’s behavior detection rules.

Store owners could use OptinMoster to retarget abandoned carts by offering special discounts that intend to reduce the cart abandonment rate. Similarly, this eCommerce marketing automation tool used to generate and manage store subscribers effortlessly.

2. MailChimp

MailChimp is one of the leading eCommerce automation tools that are very popular for setting up and managing email campaigns. Using the builtin campaign manager, store owners can easily create and launch email campaigns. The marketing automation functions help stores attract new visitors and follow up with current customers through targeted emails.

The best aspect of MailChimp is its easy integration with all popular eCommerce platforms including WooCommerce, Shopify and Magento.

In addition to email management, MailChimp is of the ideal marketing automation tools for setting up and managing ads on all major social media channels such as Facebook, Twitter, and Instagram.

3. Zendesk

Zendesk is a powerful CRM solution that takes care of almost all aspects of customer relationship management. Using this marketing automation tool, ecommerce stores could automate customer relation activities and take advantage of the platform’s data processing capabilities.

The good thing about Zendesk is the close collaboration with the store functions that ensure that the management has complete insights into customer history and association with the business.

4. Google Alerts

Competitive intelligence is an essential business feature that allows stores to keep an eye on the competition. This way, they are not blindsided by the competing stores when it comes to prices and product range.

While there are a number of eCommerce automation tools that gather and present competitor intelligence data, I believe that Google Alerts is the store owners’ best friend. And the best thing is that the service is free to use.

All you have to do is to sign up for a Google account and then set up custom alerts for everything from price change to new product addition. You will get an email every time the condition of an alert fulfilled.

In addition, Google Alerts is one of the great marketing automation tools for monitoring the store’s reputation on the Internet. Setting up alerts for brand mentions is a simple but effective way of understanding how the Internet audience views the store’s services.

5. IFTTT

When you talk about eCommerce automation tools, then you can’t ignore IFTTT. It is one of the great marketing automation tools through which you can market your online store products on multiple social channels at a single time. You just have to create a statement that called an applet triggered on the scheduled time to your selected channel.

In addition, this tool allows you to promote your online store on other digital platforms which can help you reach a wider audience. If you’re looking for marketing automation tools for your online campaign, this is a tool is for you.